Bold In Threads: your questions answered

Welcome to our frequently asked questions section! Here, you will find answers to the most common queries about our machine-embroidered gifts, custom designs, and ordering process. We aim to make your experience with Bold In Threads as smooth and enjoyable as possible.

Frequently asked questions

At Bold In Threads, we pride ourselves on creating unique, high-quality embroidered items with a fun and bold personality. Every item is handmade to order with meticulous care and attention to detail. This section addresses common questions about our products, customisation options, ordering process, and delivery, ensuring you have all the information you need.

Can I request custom or personalised designs?
Yes, absolutely! We love bringing your ideas to life. We offer custom embroidery services for a wide range of products. For custom embroidery, we require a clear image or concept to ensure we can create exactly what you envision. Please visit our Custom Embroidery Services page for more details on how to place an order.

Can colours be changed on existing designs?
In most cases, yes! Many of our designs can have their colours adjusted to better suit your preferences. Please get in touch with us to discuss the specific changes you have in mind for your chosen item.

How do I place a custom order?
To place a custom order, please message us directly with your idea and any relevant images. We will work with you to finalise the design and provide a quote. You can also find more information and a contact form on our Custom Embroidery Services page.

What are your turnaround times?
As all items are handmade to order, turnaround times can vary depending on how busy we are. We always aim to complete and dispatch orders as quickly as possible without compromising on quality. We will provide an estimated completion date when you place your order.

What are your shipping and delivery areas?
We currently ship within England, Scotland, and Wales. Unfortunately, we do not offer international shipping at this time.

Is shipping free?
Yes, shipping is free for all orders within England, Scotland, and Wales!

What about product sizing?
Sizing information for each product is provided on its individual product page. If you have any specific questions about sizing, please do not hesitate to contact us.

Are plushies suitable for all ages?
Please note that our plushies are generally suitable for ages 14 and over. This is due to the delicate nature of some embroidered details. If you have any concerns, please contact us for more information.

Got more questions?

We hope this FAQ section has provided you with the answers you were looking for. If you still have unanswered questions or would like to discuss a custom project, please do not hesitate to get in touch. We are always happy to help!